CleanerPlanner helps to save 8 days a month

Please can you tell us a little about your business?

Odd Bods has been in business for 7 years and we have 7 employees covering over 1,000 customers in Norfolk and the surrounding areas. Whilst window cleaning is the nuts and bolts of our business, we offer all external cleaning services, from pressure washing and graffiti removal to high access cleaning.

What window cleaning software did you use before CleanerPlanner, and why did you move?

We used Window Cleaner Pro. There was no development, it never improved and it just didn’t provide what we needed to expand our business. We were involved with CleanerPlanner from the early days and have used it since it’s launch. Being cloud-based we could access it from anywhere and it offered exactly what any modern window cleaning business would need –  a mobile app and modern payment integrations like GoCardless and Stripe.

How easy was it to move over to CleanerPlanner and how long did it take you to get to grips with the system?

It was a simple process and it took almost no time at all to get used to using. It’s so logically laid out – I think you could sit someone in front of it with no window cleaning experience and they could work out how to use it.

Has CleanerPlanner saved you time, and if so, can you guesstimate how much time per week?

Absolutely! When we used Window Cleaner Pro I was carrying out admin from at least 5-8pm each day. Now our staff simply hand their tablets in at the end of the day, and the same process takes minutes. I’d say we’ve saved 20 hours a week, that’s 80 hours a month – the equivalent of 10 working days!

Has CleanerPlanner allowed you to take on more business?

Yes – when you make time-savings like that you can dedicate a lot more of that time to developing new business – which is exactly what I did. As a result the business has grown and at an impressive rate.

Has your debt management improved since using CleanerPlanner?

For sure – CleanerPlanner definitely pulls the money in quicker. It helps you stay on top of what’s owed and prioritise it. We also use the text notification feature to keep customers aware of their balance and that really helps prevent debts from becoming a problem. As a result, we do not do any doorstop collection whatsoever.

Are there any CleanerPlanner features you couldn’t live without?

For us, managing multiple staff and vehicles, it has to be the mobile app which the guys use on tablets. It’s just revolutionised the way we keep on top of what has been done and by whom.

GoCardless integration is another big one – we used it before we were on CleanerPlanner, but it still meant clicking on each individual customer to process a payment. Now, we can process everything with the click of a button, and over 40% of our customers are signed up so that makes a big difference.

Mailchimp integration has also been a fantastic feature that has allowed me to take control of our marketing, promoting special offers and using it to bring in more business and revenue.

What advice would you give to window cleaners that may be considering using CleanerPlanner?

In my opinion, every window cleaner should use CleanerPlanner. Try it – I can guarantee it will change your business. The customer service is also top notch, and that just isn’t something you get with other window cleaning software.